Scenario
While attempting to sign in and configure Exclaimer Cloud using your Microsoft 365 credentials, you receive the following error message:
Reason
This error appears when the Microsoft 365 account is already linked to an existing or duplicate Exclaimer Cloud trial subscription. The duplicate subscription must be closed by Exclaimer before you can continue.
Resolution
Please submit a support ticket so our team can review and close the duplicate subscription associated with your Microsoft 365 account. Once this is resolved, you will be able to continue the setup.