Scenario

You are using Exclaimer, and you have created your email signature. The signature looks correct when testing and in the Preview pane. However, the signature appears squashed, with text wrapping causing breaks in the shape of the template on mobile devices or smaller screens.

Resolution

This issue is caused by the screen size being smaller than the width of the signature. This can be caused by wide elements such as disclaimers or tables with lots of columns.

To correct this issue, you need to add a fixed width to allow the signature template to scale on smaller devices correctly. This can be done in two ways:

  • Adding a fixed width to a table or group - this sets only the elements inside the table or group to the fixed width. The rest of the signature may wrap when your device scales the signature.
  • Adding a fixed width to the whole template - this sets the whole signature to the fixed width. The whole signature is scaled by your device.

Applying a fixed width to a table

To apply a fixed width:
  1. Open the required signature template within the Signature Designer.

  2. Select the outer border of the table or group containing the elements you want to set the width for. For more information on selecting the right border, see Colored borders, grouping, and inherit properties in the Signature Designer.


    Select your group or table.
  3. In the Properties pane, expand the Size section.

  4. In the Width field, enter a value in pixels (px) or points (pt) to set a fixed with for your signature.


    The Size properties.

  5. Select Save Changes to save your template.

Applying a fixed width to the whole template

To apply a fixed width:
  1. Open the required signature template within the Signature Designer.

  2. Select the outermost border of the canvas to select the whole template. For more information on selecting the right border, see Colored borders, grouping, and inherit properties in the Signature Designer.


    Select the whole canvas.

  3. In the Properties pane, expand the Size section.

  4. In the Width field, enter a value in pixels (px) or points (pt) to set a fixed with for your signature.


    The Size properties.

  5. Select Save Changes to save your template.
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