Scenario
When trying to open or edit a template made in a legacy version of Exclaimer, you are unable to do so. You may also see a message similar to the following:
Reason
Legacy versions of Exclaimer are out of date with our current portal-based product, and so templates cannot be transferred to our Signature Designer.
Resolution
You must recreate your old templates in the Signature Designer as they cannot be converted into a new format.
For guides on creating templates in the Signature Designer, see our knowledge base resources on Creating Signatures and Signature Design.